![]() Returns procedure Information and returns forms can be found here: Please note our sales team are unable to provide tracking information by phone, by using our email system you will be provided with a live tracking link if you have selected one of our tracked courier services at checkout. Mondays: Shop Closed, Website Orders being despatchedĭuring the race season we may occasionally limit opening hours on certain Saturdays for key race events, please check our social media for updates on Saturday opening times.įor Sales and Technical Product Enquiries please email and our team can promptly assist.įor Order Tracking And Delivery Updates please email quoting your Order Notification Order ID number.Our Website And Online Orders Are Operating As Normal ![]() You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days. If an exchange is requested, all shipping expenses shall be the responsibility of the customer. #Fox hightail shorts fullIf the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. No refunds or exchanges will be made for incomplete, damaged, used or unsealed goods, including damage to original packaging or missing tags. Only complete and unused goods in perfect condition for resale will be accepted. The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio). All goods must be returned to THE MERCHANT ADDRESS. All returns can be indicated beforehand with THE MERCHANT customer service department. In accordance with the Distance Selling Regulations 2014, the customer has the right to a cooling off period of fourteen (14) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. We can only accept returns with proof of purchase and a completed returns form.
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